Koobi's Warranty and Repair Policy

Any saddle purchased directly from Koobi is warranted to be free of manufacturer’s defects for 90 days. This does not include defects due to normal wear and tear, abuse, or damage due to incorrect mounting.

• Warranty returns must include copy of your original packing slip or proof of purchase.
• It is not necessary to call or email us in advance.

Koobi also has extensive repair capabilities. If your saddle is in need of repair ship to our repair department & we will call you with a repair estimate. We can perform extensive repairs at a nominal charge.

Typical repairs charges are in the $15-$35.00 range. Installing new rail (both sides) is about $20.00 total per saddle. For PRS saddles we can ship you the rail & you can install or you can ship the saddle to us & we will install the new rail.

• We are unable to give repair estimates with out having the saddle in our hands.
• Warranty returns must include copy of your original packing slip or proof of purchase.
• It is not necessary to call or email us in advance.

Send:

• The original saddle
• A copy of your original packing slip
• The reason for your return

To:

• Koobi Service Department
• 15980 Longmeadow Lane
• Colorado Springs, CO 80921-3710